Why can't I access Yahoo (or other Internet site)?
What are the primary and secondary name (DNS) servers?
How do I change my startup page using Internet Explorer?
How do I change my home page using Netscape?
I'm running out of disk space! Can I do something with my browser to help?
I dial up with my 56K (or 33.6K) modem, but I only connect at 49300 (or 26400).

How can I customize my e-Mail settings?
What are the POP (Incoming) and SMTP (Outgoing) Mail Servers?

How do I view my web site usage statistics?
How do I install a counter on my home page?
How can I get mail based on form responses?

Why can't I access Yahoo (or other Internet site)?

The Internet is a complex entity-- always changing, and even more unpredictable.  Due to the way that the Internet transfers information, it is very possible that popular sites, such as Yahoo, Microsoft, and Netscape may in fact be unreachable from time to time due to intermittent network problems or a high demand on their servers at that moment.  Just because a major site is unreachable does not mean the Internet is "down."  It is very likely that if you simply retry the site in several minutes, everything will be fine.  If this does not work, try an alternate site, such as Crusoe's Home Page or CNN. If after trying several different sites you are still having problems, feel free to call our technical support at 1-888-5-CRUSOE.

---

What are the primary and secondary name (DNS) servers?

Our Domain Name Servers are : Primary: 209.123.163.3, and Secondary: 209.123.163.4

---

How do I change my startup page using Internet Explorer?

1. Go into the Options (or Internet Options) dialog box. The Options dialug box can be reached through either the View or Tools menu, depending on your version of Internet Explorer.
2. If you are currently viewing the page you would like to be your new start page, click "Use Current", otherwise, type the URL of that page in the box that is labeled "Address"
3. Click OK

---

How do I change my home page using Netscape?

1. Find the menu item labeled "Preferences" or "General Preferences", it will most likely be in the Edit or Options menu.
2. Type the URL of the page that you would like to be your new home page in the box labeled "Home Page Location" (Label may vary slightly depending on version).
3. Click OK

---

I'm running out of disk space! Can I do something with my browser to help?

Your browser keeps large amounts of files on the hard drive to make viewing the same page several times go faster. From time to time, you may need disk space. Here is how to clear out these files.

• For Microsoft Internet Explorer
  1. Go into the View/Options (or Internet Options) dialog box.
  2. Click the "Delete Files" button in the "Temporary Internet Files" section.
  3. Click the "Clear History" in the "History" section.
  4. Click OK
• For Netscape Navigator
  1. Find the menu item labeled "Preferences" or "Network Preferences", it will most likely be in the Edit or Options menu.
  2. Under "Advanced/Cache" or "Network Options" click the "Clear Disk Cache" button.
  3. Click OK

---

I dial up with my 56K (or 33.6K) modem, but I only connect at 49300 (or 26400).

Well, there are several possible reasons for this. One is that the modem is not reporting the speed back correctly to the computer. Another possibility is that the modem is connecting at a lower speed, but then "retraining" to a faster speed later. This is not reported to the computer. However, there are several things you can do to try and improve your connection rates.

• Simply disconnect and reconnect. This is the easiest solution, and works in many cases. Sometimes there are phone system routing problems that cause a lower bit rate.
• Make sure that the phone cable between your modem and the wall jack is 6 feet or less, and isn't coiled. These two things can create interference on the phone line that causes lower bit rates.
• If you have an external modem, check for the same kind of problems with the cable between your computer and the modem.
• If you would like to try a new modem Init string, this may solve your problem, however Crusoe does not in any way support different modem Init strings. They are provided here for your reference only. Use them at your own risk.
• Remember that a 56K connection is difficult to achieve even when everything is perfect, and that often 49300 and 56K are very close as far as speed goes.

What are the POP (Incoming) and SMTP (Outgoing) Mail Servers?

They are both mail.crusoe.net

---

How can I customize my e-Mail settings?

Crusoe's E-Mail server allows you to customize a number of setting from a web browser.  You are able to set vacation messages, auto replies, change your E-Mail password and customize the finger server response.  To modify these settings point your browser at http://www.crusoe.net/user (or http://www.{YOURDOMAIN}.com/user) and supply your email address and password when prompted.
Access WEBMAIL and customize your SPAMASSASSIN SPAM FILTERING Settings by going to http://www.crusoe.net/webmail (or http://www.{YOURDOMAIN}.com/webmail).

How do I view my web site usage statistics?

It's in the usage_reports directory, off the root of your web site. So to see your domain's reports, you would look at: http://www.{YOURDOMAIN}.com/usage_reports.

---

How do I install a counter on my home page?

A counter is a very easy way to get a hit-rating on your site. To install one, look at our count.cgi page.

---

How can I get mail based on form responses?

Check out our Form-Mail page to learn about a script that does just that!